Privacy Policy
Last Updated: August 30, 2026
WOS (“WOS”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how WOS collects, uses, stores, discloses, and protects personal information when you use our website, booking services, healthcare and wellness coordination services, customer support, partner services, and related communication services.
By using WOS services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
WOS is a healthcare, wellness, travel, and service coordination platform that helps customers arrange and manage services in Thailand, including healthcare and wellness services, transportation, accommodation, appointments, and related concierge services.
- Data Controller / Service Provider
- หจก. รอยัล บริตจ์ 99
- Website
- https://www.wos.asia/th
- Privacy Contact
- hello@wos.asia
- Business Address
- 211 Moo 3, T. Ban Chan, A. Muang Udon Thani 41000, Thailand
- Business Registration Number
- 0413568000586
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us using the information above.
2. Information We Collect
Depending on how you use WOS, we may collect the following categories of information.
2.1 Identity and Contact Information
- Full name
- Preferred name
- Date of birth, where necessary for a service
- Nationality
- Gender, where necessary for a service
- Telephone number
- Email address
- Messaging contact information
- Passport or identification information where required for travel or service coordination
2.2 Booking and Journey Information
- Booking details
- Appointment dates and times
- Travel dates
- Arrival and departure information
- Transportation requirements
- Accommodation information
- Healthcare or wellness appointment information
- Customer preferences
- Special requests
- Booking status
- Service provider information
- Customer journey and service coordination information
2.3 Payment Information
- Payment amount
- Currency
- Payment status
- Payment method
- Transaction reference
- Payment confirmation
- Payment or transfer evidence uploaded by the customer
WOS does not intentionally collect or store your full payment card number unless specifically stated at the point of payment. Where payment services are provided by a third-party payment provider, that provider may process payment information according to its own privacy policy.
2.4 Communications
- Emails
- Customer support messages
- Booking communications
- Service-related messages
- WhatsApp communications
- Other communications with WOS
2.5 Technical Information
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Access time
- General website usage information
- Security and diagnostic information
We use this information primarily for security, service operation, troubleshooting, and improving our platform.
3. Health and Wellness Information
Certain WOS services may involve information relating to a customer's health, medical needs, wellness goals, appointments, or healthcare services.
We treat health-related information as sensitive information and only collect or process it when necessary for providing the requested service, coordinating with an authorized healthcare or wellness provider, complying with legal requirements, or based on an appropriate legal basis or consent where required.
We aim to limit the collection and disclosure of health-related information to what is reasonably necessary for the requested service.
WOS is not a substitute for a healthcare professional. Medical diagnosis, treatment, and clinical decisions remain the responsibility of the relevant licensed healthcare provider.
4. How We Use Personal Information
We may use personal information for the following purposes:
- To create and manage customer bookings.
- To coordinate healthcare, wellness, transportation, accommodation, and related services.
- To communicate with customers regarding their bookings and journey.
- To confirm appointments and service arrangements.
- To process and verify payments.
- To provide customer support and concierge services.
- To coordinate services with authorized partners and service providers.
- To send service-related notifications.
- To send WhatsApp notifications when applicable and authorized.
- To maintain booking, payment, and service records.
- To prevent fraud, abuse, unauthorized access, and other security incidents.
- To maintain and improve the WOS platform.
- To comply with applicable laws and lawful requests from authorities.
- To protect the rights, safety, property, and security of WOS, our customers, partners, and other persons.
We do not sell customers' personal information as a business model.
5. WhatsApp Communications
WOS may use WhatsApp to provide service-related communications, including notifications concerning:
- Order confirmation
- Payment verification
- Partner assignment
- Booking updates
- Service coordination
- Other transactional or customer-service messages
WhatsApp communications may be processed through Meta's WhatsApp Business Platform.
The information required to send these communications may include your name, telephone number, booking reference, and relevant service information.
WOS uses WhatsApp primarily for transactional and service-related communications. You should not send unnecessary sensitive information through WhatsApp.
Your use of WhatsApp is also subject to Meta's applicable terms and privacy policies.
If you no longer wish to receive non-essential communications, you may contact WOS using the contact information provided in this Privacy Policy. Certain essential service notifications may still be necessary to fulfill your booking or requested services.
6. Sharing Information With Service Providers and Partners
WOS may share relevant personal information with trusted service providers and partners when necessary to provide the service requested by the customer.
Depending on the customer's journey, these parties may include:
- Hospitals
- Clinics
- Wellness centers
- Healthcare professionals
- Hotels and accommodation providers
- Transportation providers
- Travel-related service providers
- Payment service providers
- Technology and hosting providers
- Customer communication providers
- Other service providers specifically required to fulfill a customer's booking
We aim to share only information reasonably necessary for the relevant service.
For example, a transportation provider may receive information necessary to arrange a pickup, while a healthcare provider may receive information necessary to arrange an appointment.
Partners and service providers may process information according to their own legal obligations and privacy policies.
7. International Transfers
Some WOS technology, hosting, communication, payment, or service providers may operate in countries outside Thailand.
Where personal information is transferred internationally, WOS will take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection laws and appropriate safeguards.
8. Data Retention
WOS retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing and completing requested services
- Maintaining booking and transaction records
- Resolving disputes
- Maintaining security records
- Complying with legal, accounting, tax, and regulatory requirements
- Enforcing agreements and protecting legal rights
When personal information is no longer reasonably required, WOS will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. Data Security
WOS takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. Security measures may include:
- Access controls
- Authentication mechanisms
- Database security controls
- Storage access controls
- Encryption or secure transmission where appropriate
- Server-side processing of sensitive operations
- Monitoring and logging
- Role-based access to administrative systems
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Customer Rights
Subject to applicable law, you may have rights concerning your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
- Submit a complaint to the relevant data protection authority
Requests should be sent to hello@wos.asia. We may need to verify your identity before completing certain requests.
11. Cookies and Similar Technologies
WOS may use cookies and similar technologies to:
- Keep the website functioning
- Maintain sessions
- Improve website performance
- Understand website usage
- Improve user experience
- Maintain security
Where required by applicable law, WOS will provide appropriate notice or obtain consent before using non-essential cookies or similar technologies.
12. Third-Party Services
WOS may use third-party services to operate parts of the platform, including hosting, database, payment, communications, analytics, maps, authentication, and other infrastructure services.
Third-party services may process information according to their own terms and privacy policies. Examples may include services used to provide:
- Cloud hosting
- Database infrastructure
- Payment processing
- WhatsApp communications
- Maps and location services
- Authentication
- File and document storage
- Email or customer communication
WOS does not control the privacy practices of independent third parties.
13. Children's Privacy
WOS services are not intentionally directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to WOS without appropriate authorization, please contact us so that we can review and take appropriate action.
14. Changes to This Privacy Policy
WOS may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
When we make material changes, we may update the “Last Updated” date and provide additional notice where required.
We encourage users to review this page periodically.
15. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
- Service Provider
- หจก. รอยัล บริตจ์ 99
- Website
- https://www.wos.asia/th
- Privacy Email
- hello@wos.asia
- Business Address
- 211 Moo 3, T. Ban Chan, A. Muang Udon Thani 41000, Thailand
- Business Registration Number
- 0413568000586