Partnership details
Commercial details, MOU, responsibilities and service standards — for partners who want to review the full terms before deciding.
Commercial Model
Performance-based Partnership — no setup fee and no monthly platform fee for Founding Partners during the pilot phase. WOS earns a service fee / commission on transactions, per the terms agreed in the Partner Agreement.
| Setup fee | NoneFounding Partners, during the Pilot |
| Monthly platform fee | NoneDuring the Pilot |
| Commission / service fee | Charged on actual transactionsPer the terms agreed in the Partner Agreement |
| Settlement cycle | Monthly, within 30 days of billing cycle close |
| Contract term | 1 year, auto-renews unless cancelled in advance |
| Settlement currency | THB / USD (by agreement) |
Full commission and contract terms are set out in the signed Pilot Agreement / MOU.
Fee schedule by partner type
| Partner type | WOS fee | Basis |
|---|---|---|
| Clinic / Medical Provider | 15% | Charged on services originated through WOS |
| Wellness / Spa | 15% | Depends on the service and margin |
| Hotel / Resort | 12% | Suited to hotels with booking volume |
| Transport | 15% | Sedan / SUV / Van / VIP vehicles |
| Fitness / Yoga / Activity | 15% | Packages / activities |
| Healthy Food | 10% | Relatively low margin |
| Muay Thai / Training | 15% | Short- and long-term packages |
| Specialist / Consultant | 10% | Professional service fees |
| WOS Bundled Journey | 20%+ | WOS bundles multiple services and manages the journey |
Fees may be adjusted based on booking volume, contract length, and partnership model — contact the WOS team for an offer tailored to your business.
MOU & Partnership Agreement
Every WOS partner signs a Memorandum of Understanding (MOU) before going live, clearly defining rights, obligations, and shared operating standards.
- Scope of partnership and service types
- Commercial terms and settlement cycle
- Quality standards and SLA
- Privacy policy and customer data protection
- Renewal and termination terms
- WOS sends the draft MOU after verification is complete
- Both parties review and negotiate terms (if needed)
- Sign via e-signature or physical document
- Signed MOU is stored in your Partner Dashboard
Our team will email a sample document after initial verification is confirmed.
Responsibilities & SLA
A clear split of duties between WOS and partners, with agreed response-time standards.
| Area | WOS | Partner |
|---|---|---|
| Marketing & lead generation | Source and pre-screen medical travelers | Provide accurate, up-to-date service information |
| Booking & confirmation | Operate the booking platform | Confirm or decline booking requests within the agreed window |
| Service quality | Monitor quality and collect user feedback | Deliver service to the standard agreed in the MOU |
| Payments | Settle payments on the agreed cycle | Issue correct receipts / accounting documents |
| Customer data | Protect data per the privacy policy | Use customer data only to fulfil bookings made via WOS |